Delivery & Returns

Delivery Information

Delivery is charged on each order and based upon a weighted formula.  Any parcels above this weight or multiple bags will be priced at the time of shipping and at a reduced rate, please contact us for specific prices at hello@petsloveyou.co.

Your order will be despatched on a 2 working day schedule and sent out the same if received before 1 pm.

If you wish to cancel your order or refuse to accept delivery after it has been dispatched, will be charged for both delivery and collection cost.

If you are out when our delivery driver delivers your order, they will usually try to deliver again the next working day or leave a card offering you a collection from a local collection point.  We will only deliver goods to the address specified on your order.

Deliveries to Remote Areas of the UK will incur additional charges and may also experience delivery delays.  Details of delivery costs and areas included in Zone C can be found below.

There is no delivery cost for most of our Accessories.

Mainland UK:

Free delivery on orders over £120!*

Weight (Kg) Delivery Cost
0 – 1 £1.99
1.01 – 2.5 £3.99
2.51 – 30 £4.99
30+ £9.98

Remote Areas UK (Zone C):

Weight (Kg) Delivery Cost
0 – 30 £12.99
30.01+ £20.98

Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides the Shetland (HS, ZE).

Returns Information

If in the unlikely event you do wish to return an item to us please contact us on petbathbeyond@gmail.com and we will arrange this with you personally.

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